People will pay more for a Great Experience

I didn’t go to my favorite stores this morning in order to save time.

I stopped to two other stores to grab some small items I needed and was quickly reminded why I’ll pay a little more just for the experience.

So, the first store I went in, the attendant is down one of the isles I happened to turn down, stocking shelves with inventory. I spoke and proceeded to get what I need from that isle and headed to the register. (which is visible from the aisle we were both on)

I stand there for a 2-3 minute time span. I don’t turn around but I’m listening to see if I can hear footsteps headed my way.

I don’t.

Mind you a good 3 more minutes has gone by. The store is not busy at all.

I know that doesn’t sound like a long time but it’s a long time when someone who works there sees you waiting and doesn’t address you in any way.

No, “Ma’am, are you ready?”,

or,

“Ma’am I’ll be there in just one moment.”

Nothing!

 I said to myself, “Well maybe she didn’t even pay attention to the fact that I went to the register.”

Which is really something that should just be normal, but…

I turn around and say, “Ma’am I’m ready.” Notice I didn’t leave the register to go find her, I simply turned around. This is how close in proximity we were.

She said. “I’m coming” in a very hard voice. As if to say, “Don’t you see me doing something?” Then proceeds to put more items and things on the shelf for about another 2-3 minutes.

I can not…lol.

She finally proceeds to walk over to the register, really, really slow, as if I’m a problem.

Everything on the inside of me was balling up in a knot because one of the things I work with businesses on is creating their brand, their culture, and perfecting their customer service experience. I think because those are my sweet spots I notice when things are really off and they usually line up with other things that are going wrong in the business, even the profits.

Whether is untidiness, uncleanliness, disorganized, etc.  they normally line up.

This just reminded me of a book my girlfriend shared with me years ago that really put me in a space of awareness.

“The Way you do anything is the way you do everything!”

Still with me?

There is more!

All because I decided to go outside of my normal choices.

Have you ever done that? Chose something quicker,  or easier and regretted it?

I proceeded to another store (not one of my favorites.)  before hitting the highway to head home. I had dropped my daughter off to school and going home to prepare to get dressed for her 8th-grade graduation. YEYYYY.  But that’s for another post.

This next store is Food Lion grocery store. I don’t mind going to Food Lion(Publix and Harris Teeter are my normals) but this particular Food Lion is not the best so I really avoid this one. But I only needed to grab some cashback at the check out to avoid going on the other side of town to my bank.

The perfect quick alternative right?

When I walk up to the register there is a lady in front of me being serviced with two baskets full of groceries.

It looked as if she had things for an event or party. Maybe someone was graduation in her family too.

I stand and wait patiently.

This was a moment for me to either stand there and be frustrated or just accept the simple fact that I had to wait. I get to choose how I feel in every experience.

In my mind I did say, “Is there no one else working but her?”

Maybe after about 7 minutes of waiting a young lady comes out and goes over to a station area as if she is checking into work.

Yes, I thought.

But she isn’t coming to a register.

I said okay, she’s probably a manager doing something else. Time goes by. Walking slowly she says, “Ma’am you can come to this register, I’ll get you”

The lady with a lot of groceries in front of me may have only had about 20 more items before she’s finished being checked out at this time.

I proceeded to go around to the other register.

This cashier is in slow motion. Fixing little things around the register(not signing into the register, just little stuff, talking, looking around, fixing items on her clothes)

I couldn’t make this stuff up!

I actually finish around the same time as the lady that I was previously behind. 

The attention to detail for the customer waiting to be serviced would have never happened at my favorite stores. And if they did it would be very rare. There would have been an apology or some type of acknowledgment. For those reasons alone, I’m willing to pay more for the experience!

These are small things businesses overlook or do consistently as it relates to customer service. They determine what type of customer they get by actions. They develop their Brand, their culture, and an organic attraction for their customer base, and business.

There are simply some consistent loyal customers, like myself, who are willing to pay more for a better, more thoughtful experience.

With all the new things trending we must never forget that stellar customer service sets your business apart.

I do entire strategy sessions and trainings to businesses on this subject outlining customer service, customer experience, and client attraction systems.

It was one of the things that separated my business and our team organically when I owned a brick and mortar. It was a resounding comment from customers who did business with us!

Excellent Customer Service”

It still works and should be an intricate part of your team building and coaching to your staff.

Success On Purpose

Tanya

P.S. I will be deep diving on this in our TEAM building segment at the http://www.strategicleadershipgrowth.com/

Will You be Joining us!

August 3-5, 2019

Asheville NC

This is our Venue. Breath Taking Views.

Strategic Leadership Growth Retreat Venue

5 Things that affect your ability to LEVEL UP!

If you’re reading this, the words LEVEL UP are probably not new to you at all.

It is a catch phrase that is common throughout many social media platforms.
Music artists are even developing their songs around the words LEVEL UP!
Leveling up is normally centered around going to the next level.
But how does it happen?
This can be different for different people.

  • Some are birthed in an environment where people are intentionally operating at the highest version of themselves. Always intent on being their best self and it’s just normal.
  • Some just happen to be in the right environment where they saw something or someone they admired that sparked their desire to do things differently.
  • Some embrace their next level because they simply got tired of the results they were getting in their lives and decided they were going to do something different! 
  • Others began the process of next level by their spiritual awareness. Where they truly began to understand their birthright of abundance.

Whatever the case may be, I’m willing to bet all 5 of the things I mention below had a great impact on the ease of obtaining their portion of NEXT LEVEL.

 

Firstly, each month I pick a topic for the month and this months topic is

“Operating at The Highest Version of Yourself”

…and much of leveling up is just that.

 

 

So I thought I’d take a moment to talk about some of the things that affect your ability to level up.

  1. Vision

Now I talk about this often but today maybe it will shed new light. One of the major things that affect your ability to measure up is having a vision. One of the collective trends I’ve noticed as working with hair stylist and salon owners is that many are unclear on specifics of where it is they really want the fullness of their salon career or salon business to head( their vision). There are also salon professionals who don’t have one.
That was me years ago early in my career. I actually just wanted to do a lot of hair and make a lot of money with no clear path of where I actually wanted that to lead me. This was a consistent flow of only doing clients but not necessarily getting to a new level. It wasn’t until I got clear on where I wanted the skill set that I had acquired and the business that I was building to actually take me. Like long-term, 5 years later even 20 years later.

I got a clear vision!
If you’re just doing hair and only wanting to get more clients and do more hair that will be the consistent theme of your time in the industry even when you desire more! Having a vision is going to be one of the major factors of you leveling up. It will guide what you do daily, push you to stretch and grow, and ultimately help you create a salon career and lifestyle you love!

2-Your Perception of Yourself
“How On Earth does how I see myself affect my ability to level up?”
Now, you know I have an example for you.  🙂 One that I really want you to take a moment to process and see if you’ve been doing in your own situation!
If you don’t have the proper perception of yourself you will build a salon career that you don’t love, where you feel cheated, slighted, and unworthy of your next level.
Imagine you’re facing a little lack or uncertainty in your life. During these times you recognize you run more sales in your business, everything is always “going to be on sale”. It’s kind of like you subconsciously say. “If I make it cheap… I can get more butts in seats.”
Which is rarely true.

You ultimately end up feeling

Overworked
Tired
Underpaid
and struggle to get some of those same customers to pay you when there is no longer a sale! (It kinda becomes your BRAND in the marketplace) unless that’s the goal!
You even begin feeling the client can’t afford the true value of your services.
What’s actually happening is you are transferring what YOU FEEL YOU CAN AFFORD!

You’re transferring that onto the customers that you serve.

You’re letting it roll throughout how you build your business.

Subconsciously you’re saying,

“My client can’t afford a $200 service because you can’t see yourself paying that in your current situation. 
The important thing to understand here is not to build your business based on what you can afford in the season! It’s important to have an abundance mindset where you are basing your service prices on the value of the service and not what you feel you can afford at this time. This is a huge reason I teach heavily on your mindset, your spirituality, and your personal development. They are all so important because we build how we feel.
So your perception of yourself and what’s going on in your life is going to be how you build your business. Build your business based on the value you provide to your customers.

You also have to understand just how valuable you and your services are.

Not knowing this will keep you from leveling up.
When you shift how you see yourself, the higher version of yourself will out-speak that lower version of you and see the need to level up… in every area of your salon business and life!
THE HIGHEST VERSION OF YOU IS NEVER CONFUSED!
IT CHOOSES GREATER!

It will always tell you to go and get what you deserve!

  • Take the Higher Road!
  • Spend time affirming yourself!
  • Spend time confirming your vision!

And if you don’t have one, make that priority to get one!

3-Spending the majority of time doing things that are good.. but not great.


Distractions don’t necessarily distract you because they’re easily recognized as bad. Normally distractions are able to do their job because they are seemingly good.
Oftentimes, many salon professionals spend a lot of time investing in things that are good but not things that are great for their personal career. Not things that align fully with where it is they desire to go and who it is they desire to become. Spending time on things that aren’t horrible at all but they aren’t great for your long-term goals can gravely affect you getting to the next level
Good is the enemy of great.
I.E.
You have things on your list of things to do that would fully align you with getting to your next level for your career. But your phone rings.
Three to four times throughout the day. It’s all of your good girlfriends. It’s people you care about having a conversation with. Not about anything overly serious. Just chit-chatting.
But at the given time, because you have specific things that you need to be done by certain times, it’s not the greatest option for you to choose at that moment. But, you do it anyway and spend 2-4 hours in conversation pushing your alignment list to the back burner… yet again.

Or

Maybe you belong to a committee or organization that you’ve been a part of for years. But you’ve grown and evolved and the organization no longer serves you.
It’s a great organization, but it simply doesn’t align anymore with where you are heading!
But… you stay connected, spending hours, and weekends each month with obligations to the committee or club.
Let it go.

Give someone else the space to fulfill.

Pass the torch and consider things that align more fully with where you are heading!
You are not a bad person for growing on to greater! Your desire and the highest version of you would choose to align and implement things necessary for your next level and schedule time for those good conversations later.

Don’t let good be the enemy of great!

 4 Your environment


Your environment has to be conducive to where you want to go! We are creatures of habit and some of the environments we finagle in are simply based on what we’ve always done and where we’ve always gone.
You no longer Vibe with the environment.
You no longer feel comfortable with the conversations in the environment, but still, continue to go.

Choosing can seem hard.

It’s what you’ve always done, with the people you’ve always done it with. Changing it can be uncomfortable! You are afraid of people feeling as though you think you are better than them, what they are going to think. Your destiny will require you to dislodge from environments that no longer serve who you are or who you desire to become.

Your environment is so important.

Things you see, what you hear, and how you feel, all three of those components are huge as it relates to leveling up and are affected by your environment! If the picture you see is always the same

if it doesn’t stretch you

If it doesn’t make your heart desire what’s at the next level… chances are great that you need a change in environment.

I always encourage my clients to intentionally go to environments that remind them of their next level, sit at the table with people who want things similar to you, if not greater.

Your environment affects your ability to level up!
5- Your conversations
Not just the conversations you’re willing to have, but the conversations you’re willing to entertain I’ve seen some of the same people on social media, 1 year complaining( the snooze option is a great thing) about the same type of people in their lives, people that disappoint them, people that use them, people that hurt them. After a while, you wonder why they continue to entertain them!

You definitely get to choose the conversations that you allow. Ultimately what is being poured into you, what is allowed in your ear gate is what will come out.
For me, it was huge when I understood just how important what I was listening to was as it related to my next level.

If we are always having conversations or involvement with people who suck our energy dry, how do you find the energy needed for the next level?

What you continue to listen to and converse about will continue to be your reality! You need conversations that influence you to greater, affirm you, inform you, enlighten you about LEVELING UP!

You will consistently attract what you focus on the most!
There are so many things we may overlook that affect our ability to get to the next level!

I had a conversation where I go a little deeper about this in a video training.

(Click to see it)

Until next week, look at the 5 areas we discussed and make sure yours align with YOUR NEXT LEVEL!

They all affect your ability to LEVEL UP!

If you are ready to LEVEL UP in your Salon Career and Life we can hop on a call. Click to schedule complimentary time for us to speak. Click the SOAR CALL!
Success on Purpose,
Tanya

 

 

Disconnect to Reconnect

How often do you shut it all down, turn off the TV, turn off the routine, put the phones down, turn off all of the external things that stimulate you and dictate your drive… your thinking?

I took this picture a few weeks ago when I was out to eat with a friend of mine and our daughters!

 

 

You have to know my back story about phones and children.

It’s been the hardest thing for me to align and agree with in this technology-based world.

However, I  gave into the convincing my daughter did with her father and grandmother.( who in turned double-teamed me 🙂

So still to my uncomfortableness, she has phone under very limited terms and I am still not a stickler for children with phones at certain ages.

 Anyway, I digress from that because I can make the entire blog post support my thoughts on children and phones! LOL!

So, as we sat down to eat, I noticed everyone had their phone. My first thoughts were, “If everyone is on the phone, how do we connect?”

So I made a suggestion and this is where the phones ended up! On the table!

We went to eat to enjoy each other, to catch up, to converse, to really see about the individuals we were spending time with.

I ran across the picture today and thought that’d be a great blog post to share with you.

How often do we turn it all off and just sit and become aware?

So often we’re in our routine of life and no matter what it is that we desire, even if it’s right in front of us, because of our busyness, it sometimes passes us by.

Regardless of what your desires are for your salon career and life, sometimes the constant thoughts that you have, that can be fear based or small thinking,  override everything our heart’s desire… Without even noticing!

It’s not until we get to the place where we find time consistently to shut everything off and ask ourselves,

“Is this what I desire the rest of my salon career, my business, my relationships, and life to look like? Am I doing things that collectively bring me fulfillment and meet my true heartfelt goals!”

It is only then, when we take time to reflect and ask the RIGHT questions, in our quiet space, that we can think with full clarity!

Is what I’m doing working, am I happy, fulfilled, is my business growing, are my relationships healthy, am I  heading towards creating a lifestyle I truly love,etc.?

The time you take to disconnect from everyone else’s story on social media. the way everyone else is running their business, everyone else’s opinions, and truths, is when you can align fully with your own.

In that space, you can actually decide to connect with what matters the most, TO YOU!

It’s a place of fresh perspective!

Decide clearly how you want it to be! (Your life and business)

This is the place where you begin taking full responsibility for your thoughts.

 After all, thoughts become things!

They dictate much of what happens and transpires in our biz and life!

It’s so easy to be in a routine, where your true goals and desires are mere words you don’t align with, simply because you don’t break the routine, because you don’t take time to disconnect to reconnect.

It’s always during my disconnect times that I get my AHA to re-shift in my business, that I get my aha’s about parenting differently or loving differently or even warnings about the need for new information or a shift in order to continue on with my desired goals!

During my disconnect times, I am able to be present, with my own thoughts, what’s REALLY transpiring in my life and biz, what I want to do, be and have, and what I desire the rest of my salon career and my business to look like.

I shut everything down! 

I shut down all of my responsibilities to answer the questions about what I truly, truly desire… and then I make a commitment ( to myself) to aligning with the directions or actions that will take me there!

 Set out an amount of time daily to this.

Be consistent with it.

You’ll find that the bigger your goals and dreams are the more time you’ll need to spend thinking” and being!

This will allow you to create an even more EXCEPTIONAL life an business without allowing distractions to take you too far off course of your hearts desires!

 Do you take time to disconnect so you can reconnect with what you truly desire?

Action Step/ Challenge:

  •  I challenge you to set a time daily to disconnect.
  •  Over the next 30 days, practice this.
  • Be aware of where you are on a journey, what’s important to you and how you need to continue aligning or possibly re-shift!
  • Take time to be in the moment with everything and everyone you embrace and see how it matches where you truly desire to head!

 Success on Purpose

Tanya

renewfullcircle.com

Ironically, as I was writing this blog post, I heard a presenter mention the word SHAQAT. 

  • It is a Hebrew word meaning to be quiet, be tranquil, be at peace, be quiet, rest, lie still, be undisturbed! ~Selah

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